Delivery and Ordering

Packaging

We are an environmentally friendly and aware company. We try to keep packaging to a minimum and therefore most scooters are sent out in their original box without outer packaging. If you would like the box in an outer package please let us know by using the 'delivery instructions' box when ordering. Regretfully, it is not possible to have orders gift wrapped.

Delivery

We currently offer FREE DELIVERY on all scooters and balance bikes!

Once you have received the email confirming your order, your goods will be packaged ready to be sent to you. You will be emailed again when the parcel is on its way. All orders in the Netherlands are delivered by PostNL from Monday to Saturday.

Delivery Date

If you need your order delivered by a certain date (birthday etc) please let us know. We will try to accommodate your request but cannot make any guarantees!

Your order must be signed for upon delivery. If PostNL tries to deliver the parcel to you and no one is there to sign, a second delivery attempt will be made on the next working day or Saturday. If the second attempt also fails then a notification will be put through your mailbox which will tell you at which Post Office or PostNL Servicepoint you can pick up your delivery. You will have three weeks to pick it up. Failure to do so will lead to goods being returned to us, which may result in extra postage being charged for redelivery.   

Once we have processed your order and payment has been received, you will be notified by email of your order's consignment number. You will also receive a link to PostNL's track and trace service enabling you to follow the progress of your order.

Pakje Gemak 

If you cannot be at home to take receipt of the delivery, you can opt to have the package delivered elsewhere via Pakje Gemak in the Netherlands. You can choose where and when to collect your package. Enter your postal code, town or region and you will be shown the closest pick up locations (and opening hours) then select the most convenient location. This service is free, however you can receive an SMS (€0.25) when your package has arrived at your chosen location. You need to present the consignment number we email you when you pick up location along with your photo ID.

Collection

Collection in Amsterdam is also possible by appointment only, either in the centre at Binnen Brouwersstraat 5, 1013 EE. These orders can also be paid for in cash.