1. About these Terms and Conditions
In these terms and conditions "we" and "us" mean Pikilili, and "you" means you the customer. In these terms and conditions certain words spelt with initial capital letters are defined terms. For your ease of reference these defined terms are listed together at the end of the terms and conditions. These terms and conditions together with your Order Confirmation Email constitute the Contract between us and you for the supply of Products. No other terms and conditions shall apply. The Contract cannot be varied unless we agree to vary it in writing or by email.
2. Placing Your Order
2.1 To place an Order you must be 18 years of age or over.
2.2 You may place an Order by:
2.2.1 filling in the Order Form on the Micro Step website (www.micro-step.nl) and clicking on the appropriate submission button;
2.2.2 telephoning us on +31 (0)20 320 6409;
2.2.3 emailing us at email@example.com
2.3 We will not guarantee that orders placed in any way other that those listed above will be fulfilled.
2.4 When you place your Order via the website, we will issue you with a Web Order Number. We will do this via email. Please note that such a Order Number is supplied for reference purposes only and does not constitute our acceptance of your Order.
2.5 By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion.
2.6 If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. We will send your Order Confirmation to you by e-mail provided you have indicated an e-mail address on your Order Form. Otherwise we will send the Order Confirmation by post. The Order Confirmation will be effective on sending. If we cannot accept your Order we will attempt to contact you by email or telephone or post.
2.7 Whilst we will make every effort to supply you with the Products listed on the Order Confirmation, there may be occasions where we are unable to supply these Products because, for example, (i) such Products are no longer being manufactured or available or (ii) we are unable to source relevant components or (iii) if there was a pricing error on the Micro Step website. In such circumstances we will contact you to inform you and may suggest alternative Products that you might wish to purchase. If you do not accept our suggestions then we will cancel your Order in relation to those Products we cannot supply and repay you any money that you may have paid to us in respect of those Products. Subject to clause 11.4 below, repayment of such monies will be the extent of our liability to you if we are unable to deliver to you the Products you have ordered.
2.8 Information contained in our advertising, brochures, other written materials, on our web sites or given to you by our agents or employees constitutes an invitation to treat. No such information constitutes an offer by us to supply any Products.
3. Supply of Your Products
Subject to these terms and conditions, we will supply to you the Products indicated on your Order Confirmation.
4.1 The price for the Products will be the price indicated on your Order Confirmation Email.
4.2 BTW is payable by you at the applicable rate as indicated on your Order Confirmation Email.
4.3 Delivery costs, where applicable, are payable by you as indicated on your Order Confirmation Email.
5. Paying for Your Products
5.1 You may pay for your Products by iDEAL, BACS or cash payment on collection.
5.2 You must pay in euros.
6. Delivery of Your Products
6.1 Orders will only be accepted and products will only be delivered to any address in The Netherlands or to any country where there is no distributor of the relevant Micro product, as per the Micro international distributor list at www.micro.ms.
6.2 Subject to clause 6.1 we will deliver your Products to the delivery address as shown on your Order Form.
6.3 We will use our reasonable endeavors to supply your Products within 7 working days of the date of issue of your Order Confirmation. Estimated delivery times which are given at the time of placing an Order are estimates only and do not equate to guaranteed delivery times. If you have ordered several Products at one time, we may deliver each such Products on different days.
6.4 Title to and risk of loss in your Products will pass to you on delivery of the Products and the Products shall be delivered accordingly.
6.5 Upon delivery of the Products to our carrier we will send you a confirmation of shipment by email.
6.6 Certain items may ship by post and cannot be tracked once they have entered the postal system.
7. Your Right to Return the Products or Cancel a Contract for Services and to Receive a Refund
7.1 If you are not satisfied with any Product or the terms of any entitlement to Services you have purchased from us, you may return the Product to us or cancel the entitlement to Services and obtain a refund of the price of the returned Product or Service entitlement excluding the shipping costs, provided that you pay the transportation charges for the return, if you contact us within 14 Calendar Days of delivery of the Product or entering into the contract for the purchase of Services. If you choose to return a product the transportation charges set out in paragraph 7.2 will apply.
7.2 You are liable for the costs of returning a Product.
7.3. If a Product was supplied in error, is incomplete or faulty and you believe that you are entitled to a replacement or repair in accordance with paragraph 10 below, please telephone us on +31 (0)20 320 6409 or email us at firstname.lastname@example.org. In the event that you are entitled to a replacement or repair in accordance with paragraph 10 below, the transportation charges will not be applied.
7.4 If you have received the ordered Product(s) and have simply changed your mind about purchasing them you may return the Product(s) to us for a refund, provided that you pay the transportation charges; and
7.4.1 You inform us of your decision to cancel the contract within 8 working days of delivery of the Product; and
7.4.2 The Product(s) are returned in their original condition and packaging; and
7.4.3 The Product(s) are returned in accordance with paragraph 7.6 below.
7.5 Please note that while the Product(s) remain in your possession you are under a duty to ensure that the Product(s) are kept safe and secure.
7.6 Steps to Follow to Claim a Refund:
7.6.1 Please telephone us on +31 (0)20 320 6409 or email us at email@example.com to make us aware that we should expect the return.
7.6.2 Please return the product to: Refund, Pikilili, Binnen Brouwersstraat 5, 1013 EE Amsterdam
7.6.3 Before returning any Product(s) to Pikilili please check that you have:
126.96.36.199 Enclosed all accessories, in box warranties and other material supplied unless informed otherwise.
188.8.131.52 Used all packaging that was originally supplied.
184.108.40.206 Sealed the packaging securely.
7.7 Following these steps will help ensure the Product(s) arrive at the correct destination and in good condition within a timely fashion. Please note that your failure to follow this procedure may result in the returned Product(s) being rejected upon receipt and you may forfeit your right to a refund.
7.8 Please note that we reserve the right to reject any Product(s) that are not returned in accordance with the provisions set out above and particularly within paragraph 7.6.
10. Two Year Limited Warranty
10.1 All Products carry a two year limited warranty against defects in materials and workmanship. We can only honour warranty claims if you can provide proof of purchase. You will bear the cost of telephone calls you make to us.
10.2 IF YOU ARE A CONSUMER, THE WARRANTIES REFERRED TO ABOVE ARE IN ADDITION TO AND DO NOT AFFECT YOUR STATUTORY RIGHTS.
11. Our Liability
11.1 These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products.
11.2 Save as set out at paragraph 11.3 below, there are no warranties, conditions or other terms that are binding on us regarding the supply of Products except as expressly stated in the Contract.
11.3 Any warranty, condition or other term arising out of or in connection with the supply of Products which might otherwise be implied into or incorporated in the Contract by statute, common law, laws applicable in the country where you purchased the Products or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
11.4 Nothing in the Contract shall limit or exclude our liability (i) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.
11.5 Subject to clause 11.4 we will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
11.6 Subject to clause 11.4 our maximum aggregate liability under the Contract whether in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) and/or Services in question.
11.7 This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.
12. Contacting Pikilili
You can contact us: by telephone on +31 (0)20 320 6409; by post at: Pikilili, Binnen Brouwersstraat 5, 1013 EE Amsterdam; or by email at firstname.lastname@example.org. When contacting us please quote your Web Order Number.
14. Data Protection
By placing your Order, you agree and understand that we may store, process and use data collected from your Order Form or email for the purposes of processing your Order.
15. Circumstances beyond our reasonable control
We will make every effort to perform our obligations under the Contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.
16. Disagreements Governing Law and Jurisdiction
We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so within The Netherlands and the laws of The Netherlands will apply.
17.1 Our failure to enforce any term of the Contract does not constitute a waiver of such term. Such failure shall in no way affect our right later to enforce the strict terms of the contract.
17.2 The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.
18. Defined Terms
18.1 In these terms and conditions: "Accessory" means any ancillary Product such as a helmet or a strap; "Micro Step website" means our build-to-order web site for customers in The Netherlands, the web address of which is http://www.micro-step.nl; "Contract" means these terms and conditions together with your Order Confirmation; "Consumer" means a customer who purchases Products otherwise than in the course of a business; "Order" means an order placed by you in accordance with these terms and conditions; "Order Confirmation" means the order confirmation issued by us to you by email indicating acceptance of your Order; "Order Form" means the electronic order form on the Micro Step website; "Product" means any product listed on the Micro Step website which we agree to supply to you on these terms and conditions and may include Services; "Return Authorisation Documentation" means the documentation issued by us to you for the return of Products; "Territory" means The Netherlands, "(Web) Order Number" means the order number issued by us to you; "Working Day" means any day other than a Saturday, a Sunday or a public holiday in The Netherlands
18.2 Pikilili is a registered Dutch Company: KvK 50651315 Amsterdam; Country of registration: The Netherlands. BTW number: NL2569.93.919.B01